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I did not receive my funds. What should I do?

We generally review and approve withdrawals within one business day. Also, the cut-off time is 11:00 am Sydney local time. Sometimes, it may take up to 3-5 business days to receive your payment, depending on your bank processing speed.

If your withdrawal request takes longer than expected, please contact us here or send us an email to [email protected]. Make sure to include your account number, withdrawal method and withdrawal time. Our accounts team will check the issue for you.