Why are the new order button and other tools greyed out?
Normally, the “new order” button and other tools are greyed out because you may have logged in using your “read-only/investor” password. This password allows nothing but account monitoring. Such a password is usually given to a third party (investors) to access your account in read-only mode, which means trading is not allowed.
Please ensure you’ve logged in using the trading password or what we call the “master password” within your welcome email. Still having problems? please send a screenshot of the error, and we can investigate further.