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FAQ

FXTRADING.com offers the most frequently asked questions to support your trading needs.

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Most Asked Questions

You cannot change your account type while you have open positions. However, once all your positions have been closed, you can apply to change your account type. To do that, please contact our customer service team or your account manager directly.

Yes. You can transfer money between trading accounts as long as they are under the same name and in the same base currency.

The minimum deposit amount for a Standard Account is $200, for a Pro Account is $1,000 and the minimum deposit amount for an Alpha Account is $10,000. There is no upper limit for a withdrawal. However, the minimum withdrawal requirement is $100.

FXTRADING.com, ABN 58 136 930 526, is regulated by ASIC (Australian Securities and Investments Commission) and holds an Australian Financial Services Licence (AFSL): 337985. We are also regulated by Vanuatu Financial Services Commission (VFSC) with a registered Vanuatu company number: 40256. Headquartered in Sydney.

The maximum leverage of all currency pairs is 1:500, and clients can also find more details of trading leverages on "Margin & Leverage” page. Traders can apply for leverage changes in the client portal.

You will need to provide your proof of identity and a recent proof of address (PoA) to pass our account opening requirement.

  • Accepted forms of proof of identity are:
    • National identification card
    • Passport
    • Driver’s license

Note that a valid photo ID should be in colour and must show your full name, date of birth and issue and/or expiry date. 

 

  • Accepted forms of proof of address* include:
    • Utility bill, phone bill, bank statement, internet bill, rental agreement etc (within the last three months).
    • A valid photo ID with your full address

*proof of address should be provided in the full document and clearly display the name and address (must NOT be PO boxes). 

On top of the documents required, you will also be invited to participate in a quick online questionnaire to test your basic knowledge in trading. 

There may be several different reasons as to why you cannot log in to your trading account. However, the reasons are generally related to your password or internet connection and 90% of these issues can be solved by checking the following points: 

  • Incorrect trading platform has been installed: We recommend you install and log in through the platform provided by FXTRADING.com. 
  • Case sensitive: The field in the login widow is case sensitive. Please make sure you type the correct case. 
  • Space in the field: You may have added extra space in the field by mistake. 
  • Server is not connected: For some reason, your server may not be connected. You can find out which server is connected and which one is not (and also the latency in ms) by checking the list of trading servers. To check them, please go to ‘file’ – ‘open an account’ and you can see all available trading servers.

You can deposit funds into your account through FXTRADING.com’s client portal. Log into the client portal, click “funding options” for the account you want to fund, select a funding method and then deposit.

Withdrawal requests can be submitted via the client portal on FXTRADING.com. Log into the client portal, click “funding options”, select withdraw and then fill in your bank details.

A forex swap is the interest rate differential between the two currencies of the pair you are trading, and it is calculated according to whether your position is long or short. The swap charge is applied should you hold the position at the daily rollover point, which is 00:00 server time and known in forex trading as 'tomorrow next' or 'tom next.'

Trading

Trading Accounts

Demo account is designed to give traders a taste of trading and a preview of our competitive spreads. We try to make this experience as accessible as possible. You don’t have to risk any real money for trading with a demo account. The fund, profit and loss are all just virtual numbers in a demo account.

You can simply change your trading account password on FXTRADING.com’s client portal. Under ‘Funding Options’, you may find the ‘Change Master Password’ and ‘Change Investor Password’ options. 

 

To change your trading account password on MT4, please log into your MT4 platform, click on “Tools”, then “Options”. Under the “Server” tab, click on “Change password”. Then, enter your current password, followed by the new password, then click OK.

When you first set up a demo account, you can choose the initial deposit amount you want to. To top up your demo account, you can simply send an email with your demo trading account number and the amount you want to top up to [email protected].

You cannot change your account type while you have open positions. However, once all your positions have been closed, you can apply to change your account type. To do that, please contact our customer service team or your account manager directly.

In accordance with Australian client money rules, FXTRADING.com Australia’s client funds are held in segregated trust accounts with National Australia Bank and HSBC. These trust accounts are separated from FXTRADING.com corporate/operational funds in order to ensure the safety of our client’s money.

Deposits & Withdrawals:

You can deposit funds into your account through FXTRADING.com’s client portal. Log into the client portal (top right corner on our home page), click “funding options” for the account you want to fund, select a funding method and then deposit.

Withdrawal requests can be submitted via the client portal on FXTRADING.com. Log into the client portal, click “funding options”, select withdraw and then fill in your bank details.

Clients can request to withdraw the total amount of free margin from their account at any time they wish. However, withdrawal requests may be restricted in the following situations: The account has a negative balance on an trading additional account; A MAM slave account withdrawal needs special approval; the withdrawal request is below $100.

Yes, you can withdraw when you still have an open position.

No, we don’t charge any deposit/withdrawal fees from our side.

No, you cannot transfer to another client’s trading account. Third party payment or transfers between two parties are not allowed.

Yes. You can transfer money between trading accounts as long as they are under the same name and with the same base currency.

Trading Environment

Lots. (The minimum size of a forex currency pair is 0.01 lots whereas the minimum sizes of crude oil and an index are 0.1 lots and 1 lot.)

There are more than 70 mainstream trading currency pairs, including EUR/USD, GBP/USD, AUD/USD etc.

The spread of most major pairs is the narrowest in the industry. However, the spread will vary with the market in times of high volatility or light trading.

Our margin level is 50%. When the margin level (balance - profit/loss) falls below 50%, trades will begin to be automatically closed. (Positions will be closed in order from largest loss to smallest, until the minimum available margin level is above 50%.)

The leverage ratio for different asset classes can be found at "Margin & Leverage" page.

The maximum leverage of all currency pairs is 1:500, and clients can also find more details of trading leverages on "Margin & Leverage” page.  Traders can apply for leverage changes in the client portal.

There is no time limit for holding positions.

Traders can trade maximum 250 lots per trade for equity indicies while other asset classes are maximized at 100 lots per trade. 

Instruments

Forex Currency Pairs

A pip stands for ‘percentage in points’ or ‘price in points’. It was traditionally the smallest price increment of a currency pair. For FX majors and minors excluding JPY, a pip is the 4th decimal point (0.0001), whilst on JPY pairs a pip is the 2nd decimal point (0.01).

The spread is the difference between the best bid and the best ask quotes, measured in pips and effects the cost of entering a trade. (Spread = Best Ask Price – Best Bid Price)

Our CFD (Contract for Differences) prices are derived from spot market prices.  As CFDs are derivatives, clients have no entitlement, right or obligation to the underlying financial assests.

Commodities

Our commodity CFD prices are based on the underlying spot markets (also called cash markets).

A broad range of fundamental drivers for commodities include inflation, growth, geopolitical tensions, weather, US dollar strength/weakness, supply and demand.

MT4 Market Watch > Right mouse click over market > Choose “Specification” from the dropdown menu

CFDs on Indices

Yes, you can trade our indices long (bullish) or short (bearish) to take advantage of rising and falling markets.

Our CFD indices are derived from cash market prices, please see our Trading Hours Table for more detailed information.

Yes, you can do both. You can enter long or short the same index to partially or fully-hedge that trade. But you could also ‘pair trade’ indices by going long one index and short another, to create a spread trade (or pairs trade) strategy.

Spot Metals

As our gold contract is equivalent to 100 ounces of gold, then if the gold price is USD $1,500 it means you can purchase the equivalent of 100 ounces for USD $1500 (or $15 per ounce at $1500 / 100 ounces).

You can trade gold (XAUUSD) and silver (XAGUSD) with mini lots (0.1 contracts) and micro lots (0.01 contracts). Copper (XCUUSD) is traded in full contracts (1.00 lots within MT4).

No, they are based upon spot (cash) metal prices. This means traders do not need to worry about futures expiration dates, which allow them to keep their gold, metal or copper traders open as futures contracts expire.

Yes. If trades are held overnight (over 00:00 MT4 server time) then a swap charge or rebate may be applied to an open position. Rates vary depending on the size and direction of the trade and underlying interest rate. 

Crypto CFDs

In terms of market capitalisation, Bitcoin is the largest cryptocurrency with an estimated market cap of USD $673 billion in early 2021. Ethereum is the second largest at $177 billion and Tether is $27 billion, having recently moved above Ripple’s XRP.

No, CFDs are derivative products. By trading crypto CFDs you are simply speculating on the direction of the cryptocurrencies against the USD, without having the ownership of underlying assets.

No, at least not directly. Blockchain is the technology that runs the Bitcoin payment system, whilst Bitcoin is the cryptocurrency. But blockchain has many more uses than running bitcoin’s payment system.

Energies

WTI (Western Texas Intermediate) is usually sourced from US oil fields and is the main pricing model for US producers. Brent is usually sourced from the North Sea and used by around 2/3rd of the world as a benchmark for oil prices.

Both WTI and brent are priced in US dollars, despite their geographical differences. Brent is mainly sourced from the North Sea and WTI is pumped from North American oil fields.

As oil is used for energy, it is a major input to the global economy. Any threat to supply or demand levels, whether due to wars, production cuts or weather etc, can directly impact oil prices.

Share CFDs

We provide access to all the major exchanges from over 20 countries. With too many to mention, just some exchanges include the NYSE (New York Stock Exchange), LSE (London Stock Exchange), ASX (Australian Securities Exchange) and TSE/TYO (Tokyo Stock Exchange).

Yes. Contact us via live chat or send an email to [email protected] to request a free IRESS demo.

Yes. If the underlying company pays out a dividend, an adjustment to your CFD position will account for the dividend payout. Dividend adjustments can be a credit or a debit, depending on whether the trader is long or short the relevant CFD.

No. IRESS works slightly differently to some other software providers and ‘nets’ your ‘positions’. For example, if you ‘buy’ 100 Westpac shares then ‘sell’ 50 shares you would be long 50x Westpac shares.

MetaTrader

MT4

Yes, you can still open a long and short position at the same time on your chosen market. For example, you can hedge one lot of long EUR/USD by selling (shorting) one lot of EUR/USD.

Interest can be seen directly within the MT4 platform. Right-click in the quotation window and select "specification" for your chosen market and the contract specification window will pop up. Interest can be seen under “Swap long” and “Swap short”.

Yes, traders can fully or partially hedge an open trade of a market by opening a second trade in the opposite direction.

To execute with an EA, you must click the “AutoTrading” button at the top of your MT4 terminal.

Yes, 1-click trading can be activated within the options menu. Make sure you read and agree with the disclaimer before activating.

The app is the same for both types of devices, and users can switch between regular mode and “tablet mode” within the options menu. The tablet mode has a slightly different interface better suited to larger screens.

You gain full access to the same markets available within the desktop edition, including forex, indices, commodities, cryptocurrencies and share market CFDs.

Click the link to open WebTrader when you sign up for a live account or free demo, then input your user login and password. You can also bookmark that link in your browser for future use.

MT5

Yes, you can create, edit and compile your own code using the MT5’s inbuilt MetaEditor software.

Unfortunately not. MT5 is not backwards compatible with MT4 indicators or EA’s, as the programming language has been redesigned and upgraded to MQL5.

Yes, you can still open a long and short position at the same time on your chosen market. However, you can also choose to switch to “netting mode” which combines multiple orders into a single trade.

Yes, although MT5 includes two additional pending orders (buy stop-limit and sell stop-limit).

Yes, and for the better. MT5 is a 64-bit multi-threaded program which means it runs faster and more efficiently than MT4.

Traders will receive full access to markets available within the full desktop version. The quote panel can be configured to choose which markets are visible for either forex, commodities, indices or crypto CFDs.

No, a dedicated MT5 account will need to be opened. 

Unfortunately not. Traders will need to run EA’s on their desktop device or rent the VPS (virtual private server) we offer. 

Yes. You can either setup alerts directly within the app, or set alerts on your MT5 desktop platform to receive push notification directly on your handheld or tablet device.

Yes, 1-click trading can be activated within the options menu. Make sure you read and agree with the disclaimer before activating this function.

You would need to use the MetaEditor program that comes bundled with MT5 for PC or Mac.

No, for this you would need to download the MT5 desktop edition or use our VPS (virtual private server).

Platform Support

Trade Copier System

It depends on the signal provider’s setup. Public trading signals are generally for free, but some trading signal providers might charge a performance fee if their high watermark is achieved.

The minimum amount requirement for copying trade is generally $500, but some signal providers might require a higher entry-level due to the nature of their trading strategies.

No, you can use your MetaTrader accounts login details to log in to our trade copying platform.

Almost 100% of trades executed via FXTRADING.com are filled within milliseconds,  and the same execution speed can be expected within our trade copier platform.

Yes, traders with a live trading account with FXTRADING.com can enjoy the benefit of becoming a signal provider. However, applicants must first be approved in order to become a public or a private signal provider according to our selection criteria. 

Partnership

Trader’s that manage multiple accounts should consider using a MAM system. This is especially true if they are using EAs as they will need the flexibility to manage the various accounts. By using MAM, they are able to extend the functionality of the MetaTrader 4 platform. MAM is an add-on to the MT4 program which integrates seamlessly. Multiple MT4 interfaces are not required as they can be controlled from just one. This ease of functionality allows money managers to have better control of their trades while working from one interface.

 

Every managed account can conduct trades from a single MetaTrader 4 client. With centralized processing and a server-based system, traders can have hundreds of different accounts which can all be trading with one click and there is no delay between each trade. It is important to note that as with any forex trading, investing in a MAM comes with a high level of risk which should be considered prior to participation.

It is important to note that as with any forex trading, investing in a MAM comes with a high level of risk which should be considered prior to participation.

Managers can benefit from PAMM accounts if they are able to generate returns by successfully managing their own accounts alongside that of their investors. Since there are a set of conditions that the investors and managers must agree upon before any trading takes place, there is a degree of structure and control for both parties.

 

Investors can benefit from PAMM accounts that are operated by experienced traders. If they invest their money with someone that has proven winning track record they may stand a better chance of a profitable opportunity. Investors can also diversify their funds with multiple PAMMs which can help reduce risk.It is important to note that as with any forex trading, investing in a MAM comes with a high level of risk which should be considered prior to participation.

Trading

Trading Instruments

MT4 Platform

MT5 Platform

IRESS

About Us

Any advice included in this website or correspondence is general advice only and is based solely on consideration of the investment or trading merits of the financial products alone, without taking into account the investment objectives, financial situation and particular needs (i.e. financial circumstances) of any particular person. Before making an investment or trading decision based on the advice, the recipient should carefully consider the appropriateness of advice in light of his or her financial circumstances and should carefully review the Product Disclosure Statement regarding the relevant financial product as provided by your investment broker. Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors. You could lose substantially more than your initial investment. When acquiring derivative products, you have no entitlement, right or obligation to the underlying financial asset.

Regulation:

Vanuatu:

FXTRADING.com is a trading name of Gleneagle Securities Pty Ltd , Vanuatu Financial Services Commission (Company Number 40256).

Restricted Countries: Please note that we are unable to open accounts for the following countries and jurisdictions at this time. This list is subject to change at any time.
America (USA), Ontario Province inside Canada, North Korea, Iran, Japan, and New Zealand.

The information on the website is not directed to residents of any country where FX and /or CFDs trading is restricted or prohibited by local laws or regulations.

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